ÇELİK MOTOR TİCARET ANONİM ŞİRKETİ
CLARIFICATION TEXT ON THE PROTECTION AND PROCESSING OF PERSONAL DATA
1. DATA CONTROLLER AND DATA SUBJECT
Your personal data may be processed by Çelik Motor Ticaret Anonim Şirketi (”the Company”) in the capacity of data controller according to the Law on the Protection of Personal Data No. 6698 (”the Law”) as described below.
The real persons whose personal data are processed under our call center service is the Data Subject.
2. PURPOSE OF PROCESSING YOUR PERSONAL DATA
In case you access to our call center as a Data Subject, name-surname, T.R. Identity information, address, telephone no, electronic mail address, information on the leased vehicle, voice recording, content of request/complaint and evaluations thereof, driver license (driver’s license no, class, place of its issuance, date of its receipt and information on driver’s license), credit car and findeks information when necessary, commercial electronic message permit if permitted are all processes, depending on content of the call.
In accordance with the general principles stipulated in the Law for processing of this information, processing is performed in order for the activities carried out by the Company be conducted in accordance with the legislation (complying with obligations of official institutions to store, report information and inform and fulfilling the legal obligations), to ensure organization and efficiency management, to conduct good/service sales and after-sales processes, product/service marketing processes and communication activity processes and to carry out analysis works (activities that can be made for enhancement of service and product quality). In addition, in case you receive rent a car service from our company or its authorized dealers, in case of negative incidents arising during the leasing (fraud, abuse of confidence, larceny, smuggling, drink-driving, having the vehicle used by others), your personal data may be processed by and stored in our company if this incident is deemed to be a risk for the future leasing procedures.
Detailed information on the purposes for which your personal data is processed by our Company can be found at Çelik Motor Ticaret Anonim Şirketi Personal Data Protection and Processing Policy that can be accessed from https://www.garenta.com.tr/kvk-politikasi/
3. PARTIES TO WHICH YOUR DATA ARE TRANSMITTED AND PURPOSES OF TRANSMISSION
Your personal data may be transferred to the Company’s business partners (business partner providing call center service, business partner providing road assistance service if the vehicle receives road assistance service, business partner carrying out a satisfaction survey, business partners providing software and information technology services, third parties from whom the company receives services related to marketing and customer relationship management activities, and our other business partners that we can get service within the scope of the process), Anadolu Group Companies, Company shareholders and affiliates, Company authorized dealers who have concluded the authorized dealership agreement with the Company, legally authorized public institutions and organizations, administrative authorities, persons and entities permitted by the legislation in force, in accordance with the general principles provided in the Law and under the conditions for personal data processing specified in articles 8 and 9 of the Law, as limited to the purposes of conducting the activities carried out by the Company be conducted in accordance with the legislation, of performing good/service sales and after-sales support processes, communication processes and information security processes, product/service marketing processes, marketing analysis work processes and of ensuring organization and efficiency management. The personal data of Data Subject leased the vehicle are transferred to the General Directorate of Security. In case the data subject gives commercial electronic consent, his information will be transferred to İYS A.Ş. in a limited manner.
4. METHOD OF COLLECTING PERSONAL DATA AND LEGAL REASON
Your personal data may be obtained by the Company under the above-mentioned purposes and through fully or partially automatic means or non-automated methods provided that it is part of the data recording system. Accordingly, if the call center service is received, it can be collected through voice call and SMS verification coed.
Your personal data processed may be processed and transferred for the purposes stated in this Clarification Text and under the personal data processing conditions based on the legal reasons in Article 5 and 6 of the Law and also whose details are given below.
If you receive call center service as a data subject,
5. YOUR RIGHT SPECIFIED IN ARTICLE 11 OF THE LAW AS OWNER OF PERSONAL DATA
As the Data Subject, we hereby notify that you have the following rights, according to article 11 of the Law:
You can deliver your applications as per your rights stated above by filling out Çelik Motor Ticaret Anonim Şirketi Data Owner Application Form (“Form”) which can be accessed from http://images.garenta.com.tr/Garenta-Veri-Sahibi-Basvuru-Formu.pdf through the method set forth in the Form. According to the nature of your request, your requests shall be finalized as soon as possible free of charge; however, in the event the transaction requires a cost, such cost may be charged as per the tariff to be determined by the Personal Data Protection Board.