Reservations and Rental Agreement Changes


“Pay now” and “Pay later” options:

In your “Pay Now” or “Pay Later” bookings you can change your vehicle group selection or your reservation dates, and add or remove additional products, but you cannot change your pick-up office selection. Some changes may cause price differences. To change the pick-up office, please cancel the reservation and make a new reservation for the desired office. However, the prices of the canceled reservation will not be applicable to the new reservation.

Early Drop-off:

In the event that the vehicle is returned earlier than the booked date after being picked-up, the price will be recalculated based on the number of days the vehicles was used. If this amount is less than the collected amount, the difference will be refunded. If this amount is more than the collected amount, no extra charges will be transacted.

Extension of Rental Period:

In the event that an extension is requested in the booking period after the starting date of the rental period, the price will be recalculated by the system, and the additional amount will be charged to the renter's credit card defined at the beginning of the rental period.


If the booked vehicle is not picked-up at the reserved time, the reservation will be considered a no-show one hour after the reserved pick-up time and availability of a vehicle in any vehicle group cannot be guaranteed. In case of no-show, your booking will be canceled two hours after the reserved pick-up time.

Cancellation and Refund:

A booking can be canceled until 24 hours before the reserved time on the date of the booking, in which case no fees will be charged. On the day of the booking you can cancel your reservation without any penalty charges within the one hour after you complete your reservation record. When you wish to cancel your reservation under conditions other than the above, a cancellation fee will be charged in the amount of the first day. This amount is indicated in the information email sent to subsequent to your booking. Payable amounts for each day are listed in the vehicle payment details section of this email.